Refund policy

You can always contact us for any return question at amelia@bambibunnyco.com.au. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refund is not available due to change of mind, mistakenly placing the order, providing an incorrect address, or damage caused by product misuse.

Damages and issues

At Bambi Bunny Co, we promise to inspect and carefully package every item before dispatch. In the unlikely event that you receive a faulty or damaged item, please email amelia@bambibunnyco.com.au within 3 days of receipt of goods with a picture of the item.

We will then provide you with a return address and you will be responsible for the shipping cost. The item must be returned unused and in its original condition within 7 days of notification.

We recommend that you carefully repackage your item to avoid any further damage during transit. We also recommend using express post or registered post to track your item as we will not accept any responsibility for items lost in transit.

Once we have received and carefully inspected your item, we will send an email to notify you that we have received the item and provide an outcome of your refund request. If your refund request is approved, you should receive the refunded amount within 7-10 business days of our email notification.

Only regular priced items may be refunded. Sale items, samples/seconds sale items marked as ‘imperfectly perfect’ are non-refundable. Shipping costs are also non-refundable.